Upmanyu Haat

Upmanyu Haat is built on generations of experience in the ceramic industry. Long before the brand was established, our older generation operated under the firm name Friends Overseas, through which they actively invested in ceramic manufacturing units. Their vision was simple yet powerful — deliver high-quality ceramic products at genuine factory prices while maintaining long-term business relationships built on trust.

Recognizing the growing potential of the ceramic industry and the changing dynamics of modern trade, the new generation stepped forward with a fresh approach. With the same manufacturing-backed strength, they founded Upmanyu Haat — a digitally driven platform designed to make sourcing faster, more transparent, and more efficient.

While our roots remain strongly connected to production through continued factory investments, we have modernized operations to offer better communication, streamlined customization, and seamless bulk supply through our website and social platforms.

Today, Upmanyu Haat carries forward the legacy of FRIENDS OVERSEAS — combining traditional industry experience with modern digital efficiency.

We support resellers, exporters, event planners, educational institutes, restaurants, cafés, corporates, and government organizations with elegant, durable, and customizable ceramic solutions.

Let’s grow together.

Our Business Policies :-

Order Confirmation:
An order is considered confirmed once we receive 50% of the total order value as an advance payment.

Confirmation Before Packing:
We will share photos or videos of the final products with the client for approval before packing.

Final Payment:
The remaining 50% of the order value, along with packing must be paid before dispatch from our premises.

Shipping Payment:
Shipping charges are to be paid by the client.
Dispatch Timeline:

After order confirmation, products will be dispatched within 2–4 working days.
This timeline may vary based on order size and customization requirements.

Shipping Delays:
We are not responsible for any delays caused by the courier or logistics service provider.
Please note, we are only the mediator for scheduling the parcel shipment with courier company for you

No Refunds On Confirmed Orders:
Once the client confirms the order by paying the advance amount, we do not accept mid-process cancellations or offer refunds.

Refund For Damaged Products:
Refunds are only applicable for items that arrive damaged.
A 50% refund for damaged items value will be adjusted in your next order.
If an order includes free products, any loss or damage occurring during transit will first be adjusted against the free products provided. Replacement or compensation will only apply if the damage or loss exceeds the quantity of free products included in the order.
To claim this, a clear unboxing video of the master box must be provided within 24 hours of delivery.
We are confident in our packaging style and require video proof for verification.

Missing Product Claims:
Claims for missing products must also include a clear first-time unboxing master box video showing the box’s contents.
If verified, the claim will be adjusted in your next order with us.

Order Cancellations:
Orders cannot be cancelled once placed, as we take proper confirmation from the client before proceeding.

Force Majeure / Unforeseen Circumstances:
In case of any national crisis, government restrictions, raw material shortages, logistics disruptions, or other circumstances beyond our control, production or dispatch timelines may be affected. Such situations will be communicated transparently to the buyer, and we shall not be held responsible for delays arising due to these unforeseen conditions.

Order Inventory Holding Policy:
Once products are ready for dispatch, they can be held for a maximum of 10 days. Beyond this period, we will not be responsible for any inventory claims or liabilities.

Please note that all our ceramic products are individually handcrafted by skilled artisans. As a result, slight variations in thickness, shape, size, and color are natural and expected characteristics of the handmade process. Due to this artisanal nature, no two pieces can be exactly the same.
By placing an order with us, the buyer fully acknowledges and accepts these natural variations as a mark of authenticity and craftsmanship, and not as defects.

Trusted by Leading Brands and Businesses Across Industries
Our growing clientele is a reflection of our commitment to quality, reliability, and long-term partnerships. We take pride in serving some of the most respected names across corporate, retail, hospitality, and institutional sectors.

Our Valued Clients Include:
Tata Steel • Bayer India• CaratLane • BHEL • Heritage Transport Museum • NTPC • Uncle Irani • Indian Navy • Amruttulya • Hindustan Unilever (HUL) • Middle East Restaurant • TGL Co. • Bharat Petroleum • Storage & More • Acharya Panchakarma • Baanimilk • Bhima Jewellers • Swish • Design Stories • Hindustan Petroleum • Aditya Birla Jewellery - Indriya • Tesham Agrotech • DRDO (Defence Research and Development Organisation) • Union Bank of India • Bank of Baroda • Divam Hotel • Vidhan Sabha Uttar Pradesh • Pantakind- Mankind Pharma